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FOCUS ON YOUR CUSTOMERS’ JOURNEY

Is the secret to growing your business

RESEARCH TEAM

Impact Research Centre hires competent moderators and enumerators on a regular basis who undergo intensive training prior to commencement of any data collection session.

QUALITY CONTROL

This refers to the efforts and procedures that survey researchers put in place to ensure the quality and accuracy of data being collected using the methodologies chosen for a particular study.

PRODUCT DEVELOPMENT RESEARCH

New product development is a company's lifeblood. Growth and profits suffer without aggressive an introduction of new products and services into the market.

MARKET INTELLIGENCE

Organisations now operate in a world in which competitive information is more readily and publicly available than ever before. Thanks to the development of the internet;

MYSTERY SHOPPING RESEARCH

Mystery Shopping is the method by which a company evaluates its employees' performance. In this, a person in disguise pretends to be a customer, visits the company outlet,

CUSTOMER SATISFACTION SURVEYS

Most companies lose 45% to 50% of their customers every five years, and winning new customers can be up to 20 times more expensive than retaining existing customers.

About Our Company

Small business connection, big business results Our Vision is To be recognized as the leading research supplier in Malawi and the COMESA region.

And our Mission is To be the reliable provider of value-added research services that offer clients actionable solutions in the most valuable manner and with the deserving urgency.

Founded in 2009, the company has experienced incremental growth that has been contributed by its consistency and commitment in handling research projects in different sectors of the economy. As an ad-hoc research agency, Impact Research Centre develops custom designed solutions to address particular questions facing organizations.

2523 Cups of Coffee
213 Clients Worked
587 Projects Done
4715 Hours of Work
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